Last Updated: Sep 2026

At Reddybook, we respect the privacy of our users and recognise the importance of protecting personal and account-related information.

This Privacy Policy explains how information may be collected, used, stored, shared and protected when you visit the Reddybook website, create an account, use Reddybook Login, access Reddybook Live or other platform features, contact customer support, or otherwise interact with our services.

By using Reddybook, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, you should discontinue use of the platform.

1. Information We May Collect

The information we collect depends on how you interact with Reddybook and which services you use.

Account and Registration Information

When you create a Reddybook account, we may collect information required to establish and manage your profile.

This may include:

• Name

• Username or Reddybook ID

• Contact information

• Account credentials

• Date of birth or age-related information where required

• Verification information

• Other details submitted during registration

Only provide information that is accurate and belongs to you.

Login and Account Information

When you use Reddybook Login, certain technical and account-access information may be processed to authenticate your account and maintain platform security.

This may include:

• Reddybook ID or username

• Login activity

• Date and time of access

• Device information

• Browser information

• IP address

• Session information

• Security-related activity

Passwords and other authentication details should always be kept confidential by the account holder.

2. Information About Your Platform Activity

When you use Reddybook, we may collect information about how you interact with available platform features.

Depending on the services you use, this may include information about:

• Pages visited

• Account activity

• Sports or gaming sections accessed

• Reddybook Live activity

• Device and browser usage

• Platform preferences

• Support interactions

• Transaction-related activity where applicable

• Security events

This information may help us operate the platform, understand technical performance and improve the user experience.

3. Device and Technical Information

When you access Reddybook through a smartphone, tablet, desktop or other supported device, certain technical information may be collected automatically.

This may include:

• Device type

• Operating system

• Browser type

• IP address

• Language settings

• Screen or device characteristics

• Approximate location derived from technical information where permitted

• Referral information

• Session identifiers

Technical information may be used to maintain compatibility, detect security risks and understand how the platform is being accessed.

4. Cookies and Similar Technologies

Reddybook may use cookies and similar technologies to support website functionality and improve the platform experience.

Cookies may be used to:

• Maintain login sessions

• Remember user preferences

• Improve website functionality

• Analyse platform performance

• Detect suspicious activity

• Support security controls

• Understand how visitors interact with the website

Some cookies may be necessary for important platform features to function correctly.

Where applicable, users may be able to control certain cookies through browser settings or available consent tools.

Disabling some cookies may affect website functionality.

5. How We Use Information

Information collected through Reddybook may be used for legitimate platform and account-related purposes.

These purposes may include:

Providing Our Services

We may use information to create and maintain accounts, process login requests and provide access to available Reddybook services.

Account Administration

Information may be used to manage your profile, Reddybook ID, account settings and account-related requests.

Security and Fraud Prevention

We may use information to identify suspicious activity, protect accounts and prevent unauthorised access, fraud or misuse of the platform.

Customer Support

Information you provide when contacting Reddybook Customer Support may be used to understand and resolve your request.

Platform Improvement

Technical and usage information may help us improve website performance, navigation, compatibility and available services.

Communications

Where appropriate and permitted, we may use contact information to send important account, security, service or operational communications.

Legal and Compliance Purposes

Information may be processed where reasonably necessary to meet applicable legal, regulatory, security or compliance obligations.

6. Reddybook Account and ID Information

Your Reddybook ID forms part of your account identity.

We may process your account ID and associated information to:

• Identify your profile

• Authenticate login requests

• Respond to support questions

• Manage account access

• Investigate account-security concerns

• Maintain account records

Your Reddybook ID should be protected together with your password and other private account information.

Do not publicly share complete login credentials.

7. Reddybook Login Security

When you use Reddybook Login, we may process information necessary to authenticate the account and help protect it against unauthorised use.

Users are responsible for maintaining the confidentiality of their own account credentials.

You should:

• Use a strong password

• Avoid sharing passwords

• Protect verification codes

• Sign out from shared devices

• Avoid saving credentials on public computers

• Contact us if suspicious account activity is noticed

If you believe another person has obtained access to your account, contact Reddybook Support as soon as reasonably possible.

8. Verification Information

Certain account actions may require verification.

Where applicable, verification information may be processed to:

• Confirm account details

• Protect account access

• Meet applicable requirements

• Prevent fraudulent activity

• Resolve account-security issues

Only provide verification information through the appropriate Reddybook process.

Never send passwords, one-time codes or other sensitive credentials through public channels.

9. Payment and Transaction Information

Where payment, deposit, withdrawal or other financial features are available, relevant transaction information may be processed to provide those services.

Depending on the payment method and operational setup, this may include:

• Transaction amount

• Transaction reference

• Payment method

• Transaction status

• Date and time

• Account-related payment records

Some payment information may be handled by third-party payment providers rather than being stored directly by Reddybook.

The information processed will depend on the payment service being used.

10. Customer Support Information

When you contact Reddybook Customer Support, we may receive information you provide as part of your request.

This may include:

• Account identifier

• Contact details

• Description of the issue

• Screenshots or supporting information

• Device or browser information

• Previous support communications

We use this information to investigate and respond to your request.

Do not send passwords or confidential verification codes to general support channels.

11. How We May Share Information

We do not disclose personal information without a legitimate reason connected with operating, securing or complying with requirements applicable to the platform.

Information may be shared with appropriate third parties where reasonably necessary, including:

Service Providers

We may work with technology, hosting, security, analytics, payment, communication or other service providers that support platform operations.

Legal or Regulatory Requirements

Information may be disclosed where required by applicable law, a valid legal process or an authorised regulatory request.

Security and Fraud Prevention

Information may be shared where reasonably necessary to investigate suspected fraud, misuse, security incidents or unlawful activity.

Business Operations

If ownership or control of part or all of the business changes, relevant information may be transferred as part of the transaction, subject to applicable requirements.

Third parties that process information on our behalf should only receive information reasonably necessary for the relevant service.

12. We Do Not Ask You to Publicly Share Sensitive Credentials

Reddybook users should never publicly disclose:

• Passwords

• One-time passwords

• Verification codes

• Recovery codes

• Full payment credentials

• Other confidential security information

If someone asks you to publish or publicly send such information while claiming to represent Reddybook, do not provide it.

Use the appropriate Reddybook support process instead.

13. Information Security

We take reasonable technical and organisational measures intended to protect information against risks such as unauthorised access, misuse, loss, alteration or disclosure.

However, no online system, website, data transmission method or storage environment can be guaranteed to be completely secure.

Users also play an important role in account security.

Protect your Reddybook ID, password, device and contact information and notify support if you believe your account has been compromised.

14. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including account administration, security, dispute resolution, legal obligations and other legitimate operational needs.

Different categories of information may be retained for different periods depending on the purpose, applicable requirements and operational necessity.

Where information is no longer required, it may be deleted, anonymised or otherwise handled in accordance with applicable procedures.

15. Your Privacy Choices and Rights

Depending on your location and the laws that apply, you may have certain rights relating to your personal information.

These may include the ability to request:

• Access to certain personal information

• Correction of inaccurate information

• Deletion of eligible information

• Restriction of certain processing

• Information about how your data is used

• Withdrawal of certain permissions or consent where applicable

Some requests may be subject to legal, security, identity-verification or account-management requirements.

To make a privacy-related request, use the official Reddybook contact or support channel.

16. Account Correction Requests

If account information is inaccurate or outdated, you may contact us or use available account controls to request an update.

We may need to verify the account before making significant changes.

This helps protect users against unauthorised account modifications.

17. Account Closure and Data Requests

If you want to stop using Reddybook, you may request account-related assistance through the appropriate support channel where this option is available.

Closing an account does not always mean that every piece of information can be immediately deleted.

Certain information may need to be retained where reasonably necessary for security, fraud prevention, dispute management, legal obligations or other legitimate purposes.

18. Third-Party Services and Links

Reddybook may contain links to or interact with third-party services.

Those third parties may operate under their own privacy policies, terms and data-processing practices.

Reddybook does not control the privacy practices of independent third-party websites or services.

Before providing information to another service, review its privacy information where appropriate.

19. External Websites

If you leave Reddybook through an external link, this Privacy Policy may no longer apply.

We encourage users to review the privacy policy of any third-party website before submitting personal information.

Be particularly careful with websites that request Reddybook login credentials or sensitive account information.

20. Protect Yourself From Unauthorised Pages

Before entering your Reddybook ID, password or verification information, make sure you are using the correct Reddybook account environment.

Avoid entering credentials on unfamiliar websites or pages received from unknown sources.

If you are unsure about account access, use the contact information available through the Reddybook website.

21. Mobile Privacy

When you use Reddybook through a mobile device, technical information about your device and session may be processed as described in this policy.

Your mobile operating system, browser or other installed services may also have their own privacy controls.

Review your device settings to understand the permissions and privacy options available to you.

22. Children and Age Restrictions

Reddybook is not intended for individuals who do not meet the minimum age requirements applicable to the services and jurisdiction in which they are located.

Users are responsible for meeting applicable age and legal requirements before creating an account or using gaming-related services.

Where we become aware that information has been collected from an individual who is not eligible to use the platform, appropriate action may be taken in accordance with applicable requirements.

23. Responsible Gaming and Privacy

Responsible account use includes protecting your personal information.

Users should not share their Reddybook account with other people or allow unauthorised individuals to use their login credentials.

Our Responsible Gaming information should be read together with relevant account, privacy and security guidance.

24. Reddybook Live and Privacy

When you access Reddybook Live or other interactive sections through your registered account, information about your activity may be associated with your Reddybook profile where necessary to provide, secure or administer the service.

The types of information processed will depend on the specific features being used.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, security procedures or applicable requirements.

When updates are made, the revised version may be published on this page together with an updated effective date where appropriate.

Users should review this page periodically to remain informed about current privacy practices.

Continued use of Reddybook after an updated policy becomes effective may be subject to the revised policy and applicable requirements.

26. Contact Reddybook About Privacy

If you have questions about this Privacy Policy, the information associated with your account or a privacy-related request, contact us through the official Reddybook support or contact options displayed on our website.

When submitting a privacy request, provide enough information for us to understand the issue.

We may need to verify your identity or account before completing certain requests.

Never provide your password or one-time verification code in a general privacy request.

Frequently Asked Questions

What information does Reddybook collect?

The information collected depends on how you use the platform and may include account details, login information, device information, platform activity, support communications, verification information and transaction-related data where applicable.

Why does Reddybook process my information?

Information may be processed to provide account access, operate platform services, maintain security, respond to support requests, improve functionality and meet applicable obligations.

Does Reddybook collect login information?

Information related to account authentication and login activity may be processed when you use Reddybook Login.

Does Reddybook share personal information?

Information may be shared with relevant service providers or authorities where reasonably necessary to operate services, maintain security or comply with applicable legal requirements.

Does Reddybook use cookies?

Reddybook may use cookies and similar technologies for essential functionality, session management, preferences, security and platform analysis.

How can I protect my Reddybook account?

Use a strong password, keep your credentials private, protect verification codes and avoid entering login details on unfamiliar pages.

Can I request changes to my personal information?

Depending on the applicable requirements and account settings, you may be able to request correction or other eligible privacy actions through Reddybook Support.

How long does Reddybook keep information?

Information is retained for as long as reasonably necessary for relevant operational, security, legal and account-related purposes. Retention periods may vary according to the type and purpose of the information.

Does this policy apply to third-party websites?

No. Independent third-party websites and services may have their own privacy policies and practices.

How can I contact Reddybook about a privacy issue?

Use the official contact or support method displayed on the Reddybook website and clearly explain your privacy-related request.